COVID-19 UPDATES

March 24, 2020 12:05 pm

We are happy to be able to report that Veterinary Clinics in Ontario have been deemed an essential service and the Renforth Veterinary Clinic will remain open.

However, effective today our operating hours will be restricted to:

9 am to 5 pm from Monday to Friday [until further notice]. 

The clinic will remain open on Saturdays from  9 am to 2 pm until (or unless) otherwise advised. 

We are doing our best to manage a balance between optimal outcomes for our patients and being socially responsible from a COVID-19 standpoint.  

The policy and procedural changes as outlined in previous blog posts will remain in effect (see below) with the additional measures outlined here.  If you have questions or require clarification we ask that you please call the clinic. 

  • All visits in to the clinic must be pre-arranged by phone.
  • In clinic appointments will be limited to those that are deemed medically necessary.
  • In an effort to respect social distancing recommendations entrance in to the clinic will be limited TO ONE CLIENT PER PATIENT, on a COVID-19 pre-screened basis and only when deemed necessary.
  • Medication and food orders must be called in to the clinic in advance.
  • Payment by phone via credit card is encouraged.
  • Regrettably, we are unable to accept cash payments until further notice.

We would like to extend our sincere appreciation for your ongoing support, patience, understanding and cooperation through these uncertain times. 

March 17, 2020 11:57 am:

As you likely are already aware premier Doug Ford has declared a state of emergency in Ontario in response to the COVID-19 outbreak effective today, Tuesday, March 17.  All recreation centres, public libraries, private schools, daycares, bars, restaurants, theatres, concert venues and cinemas to close immediately and remain closed until March 31 at the earliest.

At the Renforth Veterinary Clinic we will continue to monitor the situation regarding COVID-19 and will be watching for updates from the Ontario Ministry of Health.  Securing the health and safety of our patients, clients, staff and community remains our top priority. 

To that end, until further notice we will remain open, subject to the following operational modifications geared towards limiting exposure to our clients and staff. If you have been exposed or potentially exposed to the virus either through contact or travel, please see yesterday’s website post for important information. We ask for your patience and cooperation to assist us in these matters.

APPOINTMENTS

We will not be accommodating walk-in appointments until further notice.  If your pet needs medical attention of any kind you must call the clinic to book an appointment. 

We will continue to see all patients that require medical attention on a triaged basis to the best of our abilities.  

We will not be scheduling elective appointments (including non–Rabies annual visits and cosmetic nail trims) until after March 31, 2020.  We are currently contacting clients to reschedule previously booked appointments as necessary.

FOOD AND MEDICATION

Food and medication will be dispensed on a limited, need appropriate basis. 

Our purchasing group is experiencing an extremely high volume and has warned us that shipments of certain products will be delayed.  As one would expect the number of back-ordered products has increased. 

We strongly recommend that you call ahead and well in advance for food and medication orders as supplies are limited.  This will help to increase the efficiency with which we can serve you and help to eliminate unnecessary visits to the clinic.

Please be healthy and safe, we will get through this diffiult time.  We thank you for your understanding, patience and cooperation.

Sinerely,

Your Renforth Veterinary Clinic Team

Ph: 416-622-2003