We at the Renforth Veterinary Clinic, as well as millions of other health care providers around the world, are concerned about COVID-19.
We care about you, our clients, as well as our wonderful staff. Therefore, we intend to be wise and proactive in securing the health and safety of the people and pets we care about most.
At Renforth Veterinary Clinic we are closely monitoring the situation regarding COVID-19 and watching for updates from the Ontario Ministry of Health. We consider the health and well-being of our clients, patients and staff a top priority.
We hope to see things back to a state of normality in the nearest of futures. We understand that the procedural changes we have been advised to undertake create certain challenges and frustrations. Our staff are working hard to continue to offer the best veterinary care for our patients and clients in spite of these challenges. Your patience is greatly appreciated during this time.
In order to reduce potential viral exposure and comply with current government mandates and by-laws we have made the following changes.
Our waiting room is currently closed to clients for regular appointments. Clients may be able to accompany pets in to the clinic for appointments under extenuating circumstances. In all cases any persons entering the clinic must wear a face mask that adequately covers the mouth nose and chin.
All visits in to the client need to be prearranged by phone.
For your appointment:
You will need to bring a working and charged cell phone. When you arrive at the clinic please come to the door. A staff member will come out to greet you. We will take your pet in to the clinic for their appointment. The doctor will call you on the cell phone number your provide to consult with you about your pet’s examination. We encourage payment by credit card over the phone but payment can be made with a mobile point of sale unit at the door if necessary. We will meet you at the door with your pet and anything that the doctor is sending home with your pet from the appointment.
FOOD AND MEDICATION MUST BE PRE-ORDERED BY PHONE.
We encourage pre-payment over the phone prior to pick up but again, payment can be made at the door if necessary. When you have been advised that your order is ready just come to the door and give your last name. A staff member will hand your completed order to you.
TEMPORARY CLINIC HOURS:
Monday to Friday 9 am to 5 pm
Saturdays 9 am to 2 pm
We respectfully ask that you not visit the clinic with or without your pet if you have:
- Travelled outside of Canada recently
- Are experiencing any symptoms (fever, cough or difficulty breathing) or
- Have recently been exposed to persons exhibiting these symptoms
Please make arrangements to have someone else come in to the clinic if you or someone in your home is experiencing symptoms.
If you are having someone bring your pet in to the clinic, please advise our staff when you call the clinic to make your appointment.
If you are unable to make alternate arrangements please call the clinic so that we may direct you as to how to proceed.
Please note: At this time, there is no evidence that any animal or pet can infect humans with the new coronavirus. Additionally, no animals to date have been reported to be sick with COVID-19.
See our blog for some frequently asked questions about your pet and COVID-19.
This message is a general reminder to follow Health Canada’s guidelines when it comes to COVID-19.
According to Ontario Ministry of Health Canada, it is important that you:
• Self-isolate and self-monitor for symptoms of COVID-19 (fever, cough, difficult breathing) for 14 days after returning to Canada
• Avoid places where you cannot easily separate yourself from others if you become ill
• Be extra cautious if showing any symptoms, even if they are mild
• If you have even mild symptoms, stay home and call the public health authority to inform them. They will provide advice on what you should do.